Refund policy

 

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MOUV USA LLC

Return & Refund Policy

At MOUV USA LLC, we are committed to providing a premium studio experience. Due to the nature of our services and limited class capacity, the following Return & Refund Policy applies to all purchases.

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1. Class Purchases & Packages

• All class purchases, class packs, memberships, and promotional offers are final sale.

• No refunds will be issued for unused classes, missed classes, or partially used packages.

• Class packs expire as stated at the time of purchase and extensions are not guaranteed.

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2. Memberships

• Memberships are non-refundable and non-transferable.

• Memberships may be paused or canceled only in accordance with the specific terms outlined in the membership agreement.

• Any unused classes associated with a canceled membership are forfeited upon termination unless otherwise stated in writing.

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3. Cancellations & No-Shows

• Clients must cancel or reschedule a class within the required cancellation window shown at booking (typically 12 hours).

• Late cancellations and no-shows will result in:

  • Loss of the class credit, or

  • A late cancellation/no-show fee, depending on the class type is typically 15.00 Dollars + Tax will be charged to the account for members who hold an autopay monthly contract 

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4. Intro Offers, Promotions & Special Events

• Intro offers, founding memberships, promotional pricing, and special events are non-refundable.

• Promotional offers cannot be combined with other discounts unless explicitly stated.

• Event tickets and opening day experiences are final sale, unless an event is canceled by MOUV.

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5. Retail Purchases

• Retail items (such as grip socks or merchandise) may be returned within 7 days of purchase, provided they are:

  • Unworn

  • Unused

  • In original packaging with tags attached

• Sale items are final sale.

• Refunds for approved returns will be issued to the original form of payment.

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6. Studio Cancellations

• If MOUV cancels a class, clients will receive:

  • A full class credit, or

  • A refund, at MOUV’s discretion

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7. Medical Exceptions

• In rare cases involving medical emergencies, refund or credit requests may be reviewed on a case-by-case basis with valid documentation.

• Approval is not guaranteed and is at the sole discretion of MOUV USA LLC.

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8. Policy Updates

MOUV USA LLC reserves the right to update or modify this policy at any time. The most current version will always be available on our website.

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